Serving the Carolinas, Virginia and beyond since 1880
WS - 800-849-1112 CH - 800-253-0370
Terms - We offer floor plan on qualified orders through Capital Solutions. If you need to contact them to set up an account they can be reached through this link: Capital Solutions or at 800-451-8232. For those that qualify, we offer normal open account terms of 1%10/N30. Please contact your B-R-D representative if you need additional information or a credit application. Contact BRD
Freight - B-R-D offers prepaid freight on any order of nine major appliance pieces or order that totals more than $3,500 if it contains furniture. We have other options which you can see here: freight policy UPS-able items ride prepaid with any qualifying order. UPS-able items alone are $8 each. We currently have a fuel adder of 1% due to high fuel surcharges from our trucking company. We ship by common carrier and use Wilson Trucking, and Southeastern Freight.
Freight damage - We all know freight damage happens. Here is a run-down on how to deal with it::
When receiving a shipment, look for any obvious damage. If there is a question as to a piece being damaged, open and inspect the unit on-site. If there is apparent damage, refuse the piece. If there is no apparent damage, you should note the bad box on the freight bill and sign it. A claim can be filed later if the product turns out to be damaged.
After you have received product, if damage is noted, you must file a concealed damage claim with the trucking company. You have fifteen days to file for concealed damage, so open and inspect cartons as quickly as possible. Even if you are holding a product for a later delivery date, you must file concealed damage within fifteen days. Brown-Rogers-Dixson will work with you on freight damage. However, ultimately the issue is between the dealer and the freight company.